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Online Ordering Policies

Cottonwood Music Emporium will ship completed orders Monday-Friday usually within one business day. Cottonwood Music Emporium does not ship on Saturday or Sunday.

Domestic Shipping
All orders shipped within the United States will ship free via USPS or UPS, depending on the ordered items.

Orders shipping within the United States with USPS Priority Mail will have delivery confirmation. USPS Priority ships with an estimated delivery time, but this is not a guaranteed shipping time. USPS Priority Mail Express shipping is guaranteed within 48 hours of time of pickup. An automated email with tracking will be sent once the tracking number is assigned. This number may be entered at USPS.com.

UPS Ground shipping time depends on location and is up to 5 business days. To get time estimates prior to making an order check UPS.com. All UPS shipments will have a signature requirement unless requested otherwise. An automated email with tracking will be sent once the tracking number is assigned.

All shipping estimates for USPS and UPS are from the time of pickup and do not take into account order processing time.

International Shipping
Cottonwood Music Emporium does not ship international orders.


Return Policy
Please contact us for all returns prior to shipping your return.

If you are not 100% satisfied with your purchase you may return it for a full refund of the original purchase price. We offer a 60-day return policy on all pedals. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Items returned in undesirable condition (scratched, nicked, modified or within original packaging) may be subject to a restocking fee of up to 25% of the purchase price. We must receive the product within 15 days of your order date. All guitar and amplifier purchases must be returned within 15 days of receiving the unit with all original packaging and materials.

Contacting Cottonwood Music Emporium prior to shipping a return is not required, however, If you have questions about the return process you can call us. No RA necessary to return a product, simply include the completed return form from the link above and we will process the return.

Please pack carefully. Do not attach a label to manufacturer’s box. Use a shipping box for packing your return. You may choose any shipping service you like to return the package to us. We strongly recommend some sort of tracking or delivery confirmation and insurance. If you want to know when the item arrives to Cottonwood Music Emporium you will need to keep the tracking number, as we have a lot of shipments coming in. Lost packages happen; this will help protect you from loss.

Returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. An automatic email will be sent once the return is processed to notify you. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.

All Used item sales are FINAL. All B-Stock Item sales are FINAL.

Returns Address
Cottwoonwood Music Emporium Returns
9617 Aragorn Lane
Charlotte, NC 28269


* These policies are subject to change without notice.